WHAT TO DO IN CASE OF A TRAVEL ASSISTANCE EMERGENCY?
Discover the step-by-step protocol and essential contacts to assist you in any urgent situation during your journey
stepby step
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Contact ORBIS TRAVEL ASSISTANCE‘s assistance center to report your case and receive the necessary guidance and support.
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ASSISTANCE SERVICE 24/7 +57 3167636033 3
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Follow the step-by-step instructions provided by ORBIS TRAVEL ASSISTANCE‘s Assistance Center to expedite the resolution of your case.
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- Immediately upon discovering the missing luggage, proceed to the airline or responsible party within the designated baggage area and request and complete the Property Irregularity Report (P.I.R.) form.
- Before leaving the airport, contact ORBIS TRAVEL ASSISTANCE‘s Assistance Center by phone to report the loss of your luggage and receive instructions from the assistance personnel.
Argentina +54 08006662363 
Brazil +55 08000380622 
France +33 0805089450 
Germany +49 08007237977 
Italy +39 800794540 
Portugal +351 0800180143 
Spain +34 900838022 
UK +44 08082347454 
US +1 954 271 0202 IMPORTANT POINTS TO CONSIDER DURING YOUR TRIP
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Prior to your trip, we suggest that you gather information about the requirements of the country you are visiting to ensure that you are prepared and up to date on the following:
- Visa
- Passport
- Vaccinations
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Travel permits for minors.
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Research the weather conditions of your destination country to pack appropriate clothing for the trip.
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If any traveler is taking medication, make sure to bring an ample supply to cover the duration of the treatment or the entire trip.
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Inquire at your hotel about unsafe areas to avoid and take necessary precautions.
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We advise against participating in risky sports if you are not adequately prepared. Take care to avoid any accidents that could jeopardize your life and your vacation. Enjoy your trip!
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